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It isn't really clear where pedestrians can cross at Chatham bus station. There are differently-paved areas, but they're not zebra crossings. It seems to be at the discretion of bus drivers if they'll wave you across.

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The MCH IT outage was more serious than just needing to use paper forms. Their systems were offline for almost a week which mean that anything that was managed online was affected. My wife has her INR tested at home weekly and then submitted via an app so the correct warfarin dose can be prescribed. This is essential for her so that she doesn't develop blood clots. However, as it was all done online the reading she submitted was never received. Plus all of her contact info was online as well so they couldn't get in touch. On top of that, their phone system is IP based so that was down as well, meaning we couldn't get hold of them. When we did finally get hold of them via email (on a checked and safe device apparently) my wife was told that they were going to have to manually go through every single patient record to make sure it wasn't corrupted and that the data was correct.

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